Delivering your orders

DPD’s guaranteed 1- 2 days delivery service applies to working days not including Saturdays, Sundays or bank holidays.

So if you order after 8.30am on a Thursday, it is likely that you won’t receive it until the following Monday.

Royal Mail 3 - 4 days service is estimated and not guaranteed but, is trackable and applies to working days not including Saturdays, Sundays or bank holidays.

Tracking your orders

Should you wish to find out the status of your order, please use the link provided in your order confirmation and contact DPD directly.

Should you not have received your order's tracking link please email us on shop@williescacao.com

DPD will always send you tracking notifications should you have chosen their service.

Destinations

Orders to Scotland, Northern Ireland, The Scottish Highlands & Islands and far away UK destinations can take a few days longer than UK mainland deliveries whether dispatched via Royal Mail or DPD.

On some rare cases to these destinations, the Free DPD delivery offer will not be available and revert to Royal Mail, this will be automatically calculated by our shipping system at checkout once the customer input their address. We do apologies for the trouble this may cause.

The exact cost to every delivery is automatically calculated at checkout, when you put in your address.

Please not that we cannot deliver to PO boxes.

INTERNATIONAL DELIVERY

Destinations

The countries we can deliver to can change at any time, so please check when you place your order.

We are currently unable to deliver to any countries within the EU.

We can deliver parcels up to 2kg to most other countries.

Delivery times vary by country and the time frame given is only an estimation.

Please be aware delivery to overseas destinations can take up to 4 weeks from dispatch.

Cost and Customs

The cost of shipping will be calculated at checkout when you have put in your address.

All customs charges, import taxes, and fees, if applicable, are the customer’s sole responsibility and are not included in the shipping costs.

It is the customer’s sole responsibility to check before placing their order and comply with any import or customs requirements that their country has.

If for any reason the goods are not accepted, Willie’s Cacao will not be held responsible and will not accept returns or give refunds.

It is the customer's sole responsibility to contact their courier directly using the link provided in their order confirmation should they need to, to get updates, provide delivery instructions and so on.

Weather

Willie's Cacao cannot control the temperature the order will travel at, therefore it is placed at the customer’s risk and if the chocolate arrives damaged the order will not be replaced or refunded.

It is the customer's sole responsibility to check the temperature on the way and at destination before placing an order.